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How gh99 Handles Your Personal Information

This Privacy Policy covers what data gh99 collects when you open an account, make deposits via bKash, Nagad, or Rocket, and use our platform.

Account DataPayment PrivacybKash & Nagad TransactionsCookie ControlsYour Access Rights
gh99 How gh99 Handles Your Personal Information
DATA PROTECTION

How We Protect and Manage Your Information

Data Security Your account and payment data is transmitted over SSL encryption. We apply access controls so only authorised staff can view account records for support or verification purposes.
Cookie Use We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can adjust cookie preferences through your browser settings at any time.
Data Retention Active account data is held while your account remains open. After closure, records are kept for the period required under applicable law, then securely deleted.
Correction Requests If any personal detail we hold is wrong, contact support with the correction. We will update the record and confirm the change in writing via your registered contact.
PRIVACY CONTACT

Reach Us About Your Data

Team online

Email Support

Send data access or correction requests to our support email. We aim to respond within a few business days and will confirm receipt.

Live Chat

Open the chat widget from any page on gh99 to speak with our support team about privacy questions or account data concerns.

Account Settings

Some data preferences — such as marketing communications — can be updated directly inside your account settings without contacting support.

Common Questions About Your Privacy

We collect your name, contact details, and login credentials at registration. Device data and session logs are also recorded to secure your account against unauthorised access.

No. We never store your mobile wallet PIN or password. Only the transaction reference ID and amount are recorded against your account for verification and dispute purposes.

Contact our support team by email or live chat with your account details. We will compile and send your data within a reasonable timeframe, subject to identity verification.

You can request deletion after closing your account. Some records must be retained for the period required by applicable law before they can be permanently removed.

Access is restricted to authorised support and compliance staff who need it to resolve queries or meet legal obligations. We do not sell your data to third parties.

Availability and applicable rules depend on your local law and eligible regions. If you are accessing gh99 from Bangladesh, your use is subject to those local legal requirements.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.