Reference

Terms That Govern Your gh99 Account

These terms set out what you agree to when you open and use a gh99 account — covering deposits via bKash, Nagad, or Rocket, how withdrawals are processed, and what we expect from you.

Account EligibilityPayment RulesWithdrawal ConditionsAccount SuspensionGoverning Terms
gh99 Terms That Govern Your gh99 Account
HOW WE OPERATE

How gh99 Handles Your Account and Data

We apply consistent account-management practices so your information and funds are handled with care. Here is what that looks like in practice across the areas that matter most.

Account Security

Your account is protected by password authentication and OTP verification tied to your registered mobile number. Never share your OTP with anyone, including support staff.

Payment Verification

Every bKash, Nagad, and Rocket transaction is matched against your registered wallet number before it is credited or released. Mismatched wallet numbers will be held for manual review.

Data Retention

We retain account and transaction records for as long as required by applicable regulations. You may request a summary of your account data by contacting support through your registered email.

Requesting Changes

To update your registered mobile number or wallet details, submit a verified request through the account settings page. Changes take effect after identity confirmation is complete.

CONTACT PATHS

Reach Us About Your Terms Query

If any part of these terms is unclear or you need to raise a dispute about a transaction, our support team is available through the channels below. For wallet-related queries — bKash, Nagad, or Rocket — have your registered number ready when you contact us.

Team online

Live Chat

Open the chat widget from any page on gh99. Describe your terms or account query and a support agent will respond directly.

Email Support

Send your query to our support address listed in your account dashboard. Include your registered wallet number for faster handling.

Account Help Centre

Log into your gh99 account and navigate to the Help section for self-service answers on common terms, payment rules, and account conditions.

Common Questions About These Terms

These are the questions we hear most often about how our terms apply to accounts, payments, and eligibility. If your question is not here, reach out via live chat.

These terms apply to anyone who opens or uses a gh99 account. By registering, you confirm you have read them and that using the platform is permitted under your local law and eligible region.

We may update these terms when our services change. We will notify you via your registered contact. Continuing to use your account after the update date means you accept the new version.

Account sharing is a breach of these terms. If we detect multiple users on one account, we may suspend it pending review. Each person must register their own account with their own wallet.

Contact support within seven days of the transaction date. Provide your registered wallet number and the transaction reference. We will investigate and respond within a reasonable timeframe.

Availability depends on your local law and the regions where gh99 operates. It is your responsibility to confirm that accessing this platform is lawful in your location before registering.

Send a data request to our support team from your registered email address. We will provide a summary of your account and transaction records in line with applicable data rules.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.